Three minutes with …
… Arndt Christ

Vice Pres­i­dent Cus­tomer Sup­port Inter­na­tional

Mr Christ, what topics are customers currently approaching Pilz with?

The topic of Indus­trial Secu­rity is cur­rently on everyone’s lips. Guar­an­teeing this is increas­ingly becoming a require­ment of our cus­tomers, which means that we are receiving more ques­tions about our prod­ucts and what ­secu­rity mea­sures we take. This can be, for example, an inte­grated multi-factor authen­ti­ca­tion or a new risk assess­ment of an appli­ca­tion. In addi­tion to this, we are also receiving ever more ques­tions about what the new stan­dards and laws mean in reality.

What answers can you give here?

As a com­po­nent man­u­fac­turer, we answer our cus­tomers’ ques­tions about our prod­ucts and inform them of weak points in so-called Secu­rity Advi­sories. We also advise machine man­u­fac­turers about how they can design their machine life­cycle to be free of secu­rity weak­nesses. To pre­pare our cus­tomers for coming chal­lenges, and make them Secu­rity experts, we are enhancing our range of ser­vices and training courses. One com­po­nent is our new qual­i­fi­ca­tion as a “Cer­ti­fied Expert in Secu­rity for Automa­tion”.

How has Pilz prepared itself for the additional requirements?

We have estab­lished a team in Cus­tomer Sup­port Inter­na­tional that is solely focused on Indus­trial Secu­rity. An impor­tant com­po­nent is the training and qual­i­fi­ca­tion of all our employees because Secu­rity plays a role in all areas of Cus­tomer Sup­port Inter­na­tional. We are also exam­ining our processes and adjusting them, for example by expanding Func­tional Safety Man­age­ment to include Secu­rity aspects.

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