Vice President Customer Support International
Mr Christ, what topics are customers currently approaching Pilz with?
The topic of Industrial Security is currently on everyone’s lips. Guaranteeing this is increasingly becoming a requirement of our customers, which means that we are receiving more questions about our products and what security measures we take. This can be, for example, an integrated multi-factor authentication or a new risk assessment of an application. In addition to this, we are also receiving ever more questions about what the new standards and laws mean in reality.
What answers can you give here?
As a component manufacturer, we answer our customers’ questions about our products and inform them of weak points in so-called Security Advisories. We also advise machine manufacturers about how they can design their machine lifecycle to be free of security weaknesses. To prepare our customers for coming challenges, and make them Security experts, we are enhancing our range of services and training courses. One component is our new qualification as a “Certified Expert in Security for Automation”.
How has Pilz prepared itself for the additional requirements?
We have established a team in Customer Support International that is solely focused on Industrial Security. An important component is the training and qualification of all our employees because Security plays a role in all areas of Customer Support International. We are also examining our processes and adjusting them, for example by expanding Functional Safety Management to include Security aspects.
Loading...
