The German Sales and Service Company is also celebrating its 75th anniversary. What sets the most experienced of the Pilz subsidiaries apart?
Safety is a top priority in Germany’s production halls – whether it’s collaboration between human and machine or the increasingly autonomous action of mobile robots in intralogistics. Numerous standards and directives must be applied, and it’s important not to lose sight of the changes – including on machinery imported from abroad. In order to “play it safe”, manufacturers and operators trust in the expertise of the 162 employees in the German Sales and Service Company, with its eight sites spread throughout Germany. The projects are especially wide-ranging, as customers come from almost every sector, from small special-purpose machine builders to large OEMs.
“We work with our customers to find solutions for their requirements. That’s what sets us apart, and is ultimately bound up with the competence of our staff.”Matthias Brinkmann, General Manager, German Sales and Service Company
Working together towards a safe Pilz solution
That’s why individuality takes centre stage: for the experts from the Sales and Service Company, technical know-how and sales go hand in hand, to ensure the best solution is found for the customer, even with the toughest of challenges. The exact solution looks different from case to case: from a service to a pure Pilz product solution, to a combination of the two. If there is still no appropriate Pilz solution, the customers’ requirements are fed directly into new developments. Colleagues in external sales, consulting and engineering see themselves as advisers on all subjects of machinery safety. In the course of the cooperative partnership, the focus is on the customer project and the benefits of the application.
The trends: Industrial Security and digitisation
Even on international projects, employees are “close at hand”: a trip to Asia is already on the agenda, to check that machinery is compliant for the German market. Digitisation means that subsidiaries face new issues. Industrial Security on machinery has been increasing in importance for some years, and feeds into the holistically conceived safety concepts. Digitisation also changes how we work with customers: agreements can be reached more quickly and easily. Even popular events such as the nationwide German “Automation on tour” series, which brings current automation issues right to the delegates’ doorstep, are being supplemented with digital formats such as Web Compact. But ultimately, nothing replaces close, face-to-face contact. In the future it will continue to be the focus, and part of the success formula.