{"id":3125,"date":"2024-03-12T12:30:21","date_gmt":"2024-03-12T11:30:21","guid":{"rendered":"https:\/\/pilz-magazine.com\/de\/?p=3066"},"modified":"2026-03-10T14:15:23","modified_gmt":"2026-03-10T13:15:23","slug":"repair-centre-sustainability","status":"publish","type":"post","link":"https:\/\/pilz-magazine.com\/en\/repair-centre-sustainability\/","title":{"rendered":"A second life for Pilz products"},"content":{"rendered":"\n

Around 6 000 devices are restored to their full func\u00adtion\u00adality every year in the Pilz Repair Centre. \u201cGen\u00ader\u00adally it is defec\u00adtive elec\u00adtronic com\u00adpo\u00adnents or mechan\u00adical defects that make repair nec\u00ades\u00adsary,\u201d reports J\u00fcrgen Strixner, who man\u00adages the Repair Centre. 16 employees lit\u00ader\u00adally put the devices they receive there under the micro\u00adscope so that even the smallest defects on the cir\u00adcuit board are found and can be rec\u00adti\u00adfied. With prod\u00aducts such as those from Pilz that pro\u00adtect the life and limbs of humans, the quality of the prod\u00aducts is the highest pri\u00adority. This is nat\u00adu\u00adrally also the case in the Repair Centre: \u201cOnly spe\u00adcial\u00adists are employed here who con\u00adtin\u00adu\u00adously undergo pro\u00adfes\u00adsional devel\u00adop\u00adment and training. This is essen\u00adtial,\u201d empha\u00adsises Strixner, who after 45 years at the com\u00adpany pretty much knows every product like the back of his hand.<\/p>\n\n\n\n

A product on its way through the Repair Centre<\/h2>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
<\/span>
\n

<\/p>\n<\/div><\/div>\n\n\n\n

<\/span>
\n

<\/p>\n<\/div><\/div>\n\n\n\n

<\/span>
\n

<\/p>\n<\/div><\/div>\n\n\n\n

<\/span>
\n

<\/p>\n<\/div><\/div>\n\n\n\n

<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
<\/div>\n\n\n\n
\n

1<\/em> Returns<\/h4>\n\n\n\n

Far too good to throw away: Devices whose pack\u00adaging is defec\u00adtive or the housing has scratches are allowed in the Repair Centre.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n
\n

2<\/em> Recording<\/h4>\n\n\n\n

The return is recorded in the system and an internal ser\u00advice order is cre\u00adated.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n
\n

3<\/em> Preparation<\/h4>\n\n\n\n

The devices are refur\u00adbished, tested and repack\u00adaged. They are then 100% func\u00adtional and meet the type exam\u00adi\u00adna\u00adtion.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n
\n

4<\/em> Mission Completed<\/h4>\n\n\n\n

In the past, prod\u00aducts below a value limit of 250 euros would have been thrown away. In the inter\u00adests of sus\u00adtain\u00adability, how\u00adever, the addi\u00adtional costs for testing and repack\u00adaging are now accepted.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n
\n

5<\/em> Delivery<\/h4>\n\n\n\n

In the sus\u00adtain\u00adability ware\u00adhouse, the devices are waiting for their second life. Cus\u00adtomers can pur\u00adchase this product at a cheaper price.<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n

Quality \u2013 like new!<\/h2>\n\n\n\n

Trust in human capa\u00adbil\u00adi\u00adties is good, but con\u00adtrol is better \u2013 espe\u00adcially for prod\u00aducts such as safety relays. \u201cWe have fixed, ISO-tested processes with pre-tests and final tests. Added to this is the latest tech\u00adnology such as a flying probe system that sup\u00adports us during the fault analysis. The repaired prod\u00aducts fully sat\u00adisfy all the require\u00adments just like new devices \u2013 and nat\u00adu\u00adrally have the same war\u00adranty.\u201d<\/p>\n\n\n\n

Together with the Pilz man\u00adage\u00adment, the Repair Centre is con\u00adstantly searching for new oppor\u00adtu\u00adni\u00adties to min\u00adimise waste. The newest project is the Pilz sus\u00adtain\u00adability ware\u00adhouse.<\/p>\n\n\n\n

\n
<\/figure>\n\n\n\n
\n

\u201cThe Repair Centre is a win-win-win for Pilz, the cus\u00adtomer and the envi\u00adron\u00adment.\u201d<\/p>\nJ\u00fcrgen Strixner, Head of Repair Centre<\/cite><\/blockquote>\n<\/div>\n\n\n\n

Sustainability warehouse as active environmental protection<\/h2>\n\n\n\n

Here you can find new devices that are 100 per\u00adcent func\u00adtional and fully sat\u00adisfy the type exam\u00adi\u00adna\u00adtion. \u201cCus\u00adtomers sent them back to us, for example because they were ordered in error or a war\u00adranty exchange occurred,\u201d explains J\u00fcrgen Strixner. If these prod\u00aducts or the pack\u00adaging is no longer in the orig\u00adinal con\u00addi\u00adtion, say if the pack\u00adaging is defec\u00adtive or the housing has a scratch, then the com\u00adpany used to dis\u00adpense of prod\u00aducts below a value threshold of 250 euros. Today they are refur\u00adbished and given a second life. The Repair Centre accepts the addi\u00adtional costs for testing and repack\u00adaging. \u201cFrom a strict busi\u00adness view, it is usu\u00adally not prof\u00aditable,\u201d admits Strixner, but when it comes to sus\u00adtain\u00adability mon\u00ade\u00adtary con\u00adcerns cannot always be the top pri\u00adority.<\/p>\n\n\n\n

\n

Pilz Repair Centre<\/h4>\n\n\n\n
\n
\n
\n

1<\/span>
repairs per year<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n

\n
\n

Result of survey on cus\u00adtomer sat\u00adis\u00adfac\u00adtion:
1<\/span> out of 5.0  <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n
\n

Almost 1000<\/span> arti\u00adcles from Pilz\u2019s active port\u00adfolio can be repaired<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n

\n
\n

Turn\u00adaround time (customer\u2013Pilz\u2013customer) in 90 per\u00adcent of cases:
100<\/span> days and fewer<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n

To ensure that prod\u00aducts from the sus\u00adtain\u00adability ware\u00adhouse are used as quickly as pos\u00adsible, the team pro\u00adgrammed its own app with which Sales can order the prod\u00aducts and sell them to the cus\u00adtomer for a low price. A true win-win-win sit\u00adu\u00ada\u00adtion \u2013 for Pilz, the cus\u00adtomer and the envi\u00adron\u00adment!<\/p>\n\n\n\n

The team at the Repair Centre takes a close look at incoming devices so that even the smallest faults on the board can be found and cor\u00adrected. \u00a9 Pilz GmbH & Co. KG, Ost\u00adfildern<\/figcaption><\/figure>\n\n\n\n
\n

Sus\u00adtain\u00adability at Pilz<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

(Elec\u00adtronic) com\u00adpo\u00adnents are a valu\u00adable asset. This hasn\u2019t only been the case at Pilz since the pro\u00adcure\u00adment crisis in recent years. Pilz estab\u00adlished its Repair Centre as early as 2002, at which defec\u00adtive Pilz devices can be prop\u00aderly repaired and then reused at the same quality. A sus\u00adtain\u00adability ware\u00adhouse now gives many prod\u00aducts a second life.<\/p>\n","protected":false},"author":29,"featured_media":3114,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[59,21,11],"tags":[],"class_list":["post-3125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-issue-1-2024","category-sustainability","category-trends"],"acf":[],"_links":{"self":[{"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/posts\/3125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/comments?post=3125"}],"version-history":[{"count":9,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/posts\/3125\/revisions"}],"predecessor-version":[{"id":4540,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/posts\/3125\/revisions\/4540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/media\/3114"}],"wp:attachment":[{"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/media?parent=3125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/categories?post=3125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pilz-magazine.com\/en\/wp-json\/wp\/v2\/tags?post=3125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}